The problem …
With the HMRC contract coming up for renewal, there was a lot of stress and conflict within the team. People were uncertain as to whether they’d still have a job if we lost the contract. All this impacted on both absenteeism and staff turnover, which was high at the time.
… and the solution
Initially, we ran a pilot workshop on resilience training for our Head of Development, along with the senior managers from other areas of Cap Gemini, as well as the HMRC team, to make sure that Pinnacle was a good fit for us. From that success, we rolled out 15 resilience training workshops to 300 people, with some additional one-to-one coaching for a few individuals who were identified as needing extra help.
We learnt how to manage stress and how to be proactive in order to minimise any opportunities for stress to have an impact. We also learnt how to manage uncertainty, setbacks and mistakes, instead using these situations as growth and learning opportunities.